In 2003, Royal Brunai Airlines announced plans for growth and development.
A sign should answer the question "Where am I going and how do I get there?" as well as much more.
A small selection of airlines we have worked with over the last twenty years.
Having worked in the airline industry for many years, Creative Station is well versed in the standards required of an airline to deliver premium levels of service both in the cabin and on the ground. Indeed, we have been involved in many design projects that offer the latest in environmental design, providing passengers with the ultimate traveling experience, in brand new aircraft, only to find that the whole investment has been compromised by inferior levels of personnel behavior.
Hence this new initiative by our consultancy to provide a service to airlines that assesses staff attitudes when dealing with passengers. Considering how demanding and tiring the work of cabin staff is, it is remarkable the extent to which the interaction between personnel and passengers is generally very good. However, just like you, we know that a confrontation or unfortunate experience will prevent passengers from flying with a particular airline which ultimately results to a loss in revenue.
In the competitive world in which you operate with margins forever squeezed, staff providing inferior service need to be quickly identified before the bottom line is affected. Alternatively, you may require your personnel to be assessed from time to time by an independent party, in order to make sure the highest standards in customer service delivery are maintained.
It is with this in mind that we have set up a team of undercover assessors who, whilst travelling on board and using your facilities pre and after flight, will prepare a comprehensive report of their experience, pinpointing the attitude of all members of staff with whom they and other passengers come in contact with.
Maybe the airline has reservations about a particular staff member or perhaps there have been complaints from the public that cannot be proven. Either way, our assessors will be able to pinpoint the problem as part of their report, saving the airline potential loss of revenue and goodwill.
Our assessors have been specially trained for this work and indistinguishable from any other member of the travelling public. They will book their ticket in the normal fashion so the airline and its staff are on report from the moment you give us instructions to the moment the assessor is out of your jurisdiction.
This service can provide valuable feedback for management working towards that important goal of providing passengers with an efficient, courteous, friendly and professional service. Give it a try, you won't be disappointed.
For further information, please don't hesitate to Contact Us
Hence this new initiative by our consultancy to provide a service to airlines that assesses staff attitudes when dealing with passengers. Considering how demanding and tiring the work of cabin staff is, it is remarkable the extent to which the interaction between personnel and passengers is generally very good. However, just like you, we know that a confrontation or unfortunate experience will prevent passengers from flying with a particular airline which ultimately results to a loss in revenue.
Maybe the airline has reservations about a particular staff member or perhaps there have been complaints from the public that cannot be proven. Either way, our assessors will be able to pinpoint the problem as part of their report, saving the airline potential loss of revenue and goodwill.